LFG Specialties Service Hotline & Tracking System
Reliable Support for Landfill Gas Systems
As a leading original equipment manufacturer (OEM) in the solid waste sector, APTIM LFG Specialties provides industry-trusted landfill gas (LFG) processing and flaring equipment, as well as landfill leachate treatment solutions. APTIM’s systems are designed for regulatory compliance, beneficial gas recovery, and effective leachate volume reduction through evaporation.
From engineering and fabrication to startup and maintenance, APTIM is here to ensure your system’s continued performance and compliance.
Introducing APTIM’s LFG Specialties Service Hotline & Tracking System
Our support team receives a high volume of service calls, from active project sites to warranty requests, scheduled maintenance, and troubleshooting needs. Historically, our technicians have balanced phone support alongside field operations, which can delay response time.
To better serve our clients and keep pace with industry expectations, we have implemented a dedicated LFG Specialties Service Hotline & Tracking System.
How the System Works
- Service Hotline – Contact APTIM’s LFG Specialties Service Hotline at 844 LFG CURE (844 534 2873). During regular business hours, you will be guided by the menu prompts, or you can leave a voicemail.
- Internal Tracking – Your information will be entered in our internal tracking system to log the issue and assign proper resources.
- Confirmation Email – You will receive a confirmation email with a summary of your request and notice that your issue is being assigned.
- Assignment and Response – A service coordinator will assign your request to the appropriate team member. You will receive a follow-up email introducing your point of contact and providing an expected response time.
- Follow-Up – Your assigned team member will reach out to assist with troubleshooting, maintenance, integration, or a service proposal as needed.
Our goal is to deliver consistent, responsive support while giving our clients the confidence that every request is being tracked and addressed.
If you have any questions about the new process, we would love to hear from you. Contact the LFG Specialties team at LFG.Cure@APTIM.com.
APTIM. In Pursuit of Better.